Delivery and Shipping: 

All our products are custom made specifically for our customers, which means they are delivered to us straight from the manufacturer. Therefore, we don’t have any showroom or warehouse yet, where you could see our products or collect it but we are working on it. We need 2-8 weeks to make the order ready an deliver it promptly to your door. 

For every story that a sofa must go up without a lift, the customer must pay an additional £10, which increases to £15 for U-Shape sofas and beds per story. For example, if you live on the 3rd story of a flat (going up 2 floors from ground floor) and you ordered an Oxford Corner Sofa, you must pay £20 to the Delivery Driver (cash). If you do not require the Driver’s help to move the item up the floors, this fee is not required.

Assembly of sofas is £70 for Oxford and Seoul sofas (with some inclusions of smaller sofas such as Welta).

All other sofas are £100.

For more info please contact us 

This amount is paid on delivery in cash and goes fully to the driver. We do not assemble bed frames.

You are responsible to make sure the product’s dimensions will fit in the desired location. Also, please check if the product will fit through the entrance(s) and door(s) of the premises. 

All of the delivered items must be colour-checked by the customer before signing the delivery confirmation note. If any defect has occurred it must be written on the delivery confirmation note. Once the note is signed by the customer we cannot accept any complaints regarding item damage in transit or any order mistakes. 

Please note, that the “Estimated Delivery” shown on our sofas is only an Estimate and therefore is not a concrete/fixed/guaranteed delivery date.

If, there are no errors upon delivery but you would like to send the sofa back for any reason with the driver, any shipping charges paid will not be refunded. 

Warranty: 

Each piece of ChillMe’s furniture is covered by our 12 months warranty that covers any manufacturing problems, the warranty however doesn’t cover: 

1. Products in full faux leather – any product like this is extremely risky and by purchasing any product in this material, you are aware that this voids any warranty, therefore we are not responsible for any damages or tears in the faux leather fabric and cannot replace, refund or return your item.

2. Damage resulting from a random situations or other circumstances that are not a dealer’s fault. 

3. Natural wrinkling of the fabrics produced during a proper use of the furniture resulting from the properties of fabric and of the properties of the foam used by the manufacturer. 

4. Deformation of the foam resulting from the proper use of furniture. 

5. Damage caused by standing on the furniture or jumping on it. 

6. Damage of the furniture cause by tearing their elements. 

7. Damage of the storage compartments cause by placing an excess of their capacity specified by the manufacturer. 

8. Dirt or fabric damage arising in connection with the performance of cleaning procedures that do not comply with the recommendations of the manufacturer. 

9. Difference in the shade of wooden elements resulting from the natural origin of the raw material. 

10. Damage caused by animals. 

11. Damage or changes in the material upholstery of the furniture caused by setting the item in close range of source of heat or light. 

12. Damage caused by non-compliance with the rules of using furniture or as a result of using the furniture in a manner inconsistent with their purpose. 

    ADDITIONAL INFORMATION

    It is the responsibility of the customer to ensure that the goods that have been ordered can be delivered and will fit into any entrance ways/hallways/corridors, etc and that the entrances are wide enough for the goods to pass through and will also fit in the required location within the delivery premises.

    Our driver will bring the sofa into your property if is located on the ground floor. If you require our driver to bring the sofa upstairs you must provide at least 2 people to help the driver.

    There is always one driver delivering goods.

    All deliveries must be unpacked by the customer so that you can check over the condition of the goods before signing the delivery note. If any fault or damage is detected, this must be written on the delivery note to ensure the reason for damage. Once goods have been accepted and signed for, we cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note.

    Our company does not provide assembling service, it is at the drivers discretion. All our clients will receive instructions.

    Our drivers are very careful, however we cannot accept responsibility for any damage to your property whilst delivering your goods.

    Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse

Fire Safety and Compliance with UK Law

1. General Compliance:
 All furniture and sofa products offered by ChillMe adhere to the relevant UK laws and regulations concerning fire safety.

2. Fire Safety Standards:
 Our products comply with the Furniture and Furnishings (Fire Safety) Regulations 1988 (as amended in 1989, 1993, and 2010), ensuring that all materials used in the manufacturing process meet the necessary fire safety standards.

3. Fire Resistance Testing:
All furniture and sofa products’ materials have been tested to ensure they meet or exceed the prescribed standards set forth by UK regulations.

4. Flame Retardant Materials:
 All materials utilized in the construction of our furniture and sofa range are carefully selected and treated to incorporate flame retardant properties, enhancing the overall fire safety of the products.

5. Product Labelling:
Each furniture and sofa product is labeled with relevant fire safety information, including compliance with the Furniture and Furnishings (Fire Safety) Regulations, to provide customers with clear and transparent information about the safety standards of the purchased item.

6. Customer Awareness:
Customers are encouraged to read and follow the care and usage instructions provided with each product to maintain its fire-resistant properties and ensure its continued compliance with safety regulations.

7. Warranty and Liability:
ChillMe extends a warranty on its furniture and sofa products in line with industry standards. However, any alterations, misuse, or neglect of the product that compromises its fire safety features may void the warranty.

8. Recalls and Product Safety Updates:
In the event of any identified safety concerns or a need for product recalls, ChillMe will promptly communicate with affected customers, providing instructions and support to address the issue and ensure compliance with relevant safety standards.

9. Legal Compliance:
ChillMe is committed to abiding by all applicable laws and regulations related to fire safety in the UK. Any changes in legislation will be promptly incorporated into our manufacturing and business practices.

10. Contact Information:
Customers with questions or concerns about the fire safety of ChillMe’s products may contact our customer service team at help@chillme.uk for assistance and clarification.

By purchasing and using ChillMe’s furniture and sofa products, customers acknowledge their understanding and acceptance of the outlined fire safety terms and conditions. ChillMe reserves the right to update these terms as necessary to maintain compliance with evolving legal requirements and industry standards.